The Green Line municipal service resolved 1,510 incidents out of a total of 1,822 incidents reported by residents during the period of 2025, consolidating itself as a key collaboration tool for the maintenance of quality municipal services.
The data collected reflects a high citizen participation and a high degree of efficiency in the attention and resolution of notices, with a percentage close to 88% of incidents resolved. By type of incident, the highest number corresponds to the maintenance of public roads, with 628 notices, which represent 34.47% of the total, of which 287 were solved. The next service with the highest number of incidents is water, with 261 communications, 14.49% of the total, and 200 solved.
In addition to those already mentioned, incidents related to public lighting, garbage, parks and gardens, cleaning and sports areas are also recorded on the Green Line. Public lighting represents 7.24%; garbage, 5.32%; parks and gardens, 5.16%, as well as street cleaning and sports areas, both with 4.99% of the total.
Regarding management times, the data indicates that the average response time is 14 days, and the average resolution time is 26 days with great variations depending on the type of incident, especially highlighting the agile response to incidents linked to the water service and lighting, with one and two days of response waiting time respectively.
Since its implementation, Línea Verde has encouraged neighborhood involvement in the care and maintenance of the town, allowing incidents to be reported quickly, easily and accessible. This direct collaboration contributes to detecting possible problems in public spaces more quickly and facilitates more efficient and close management of municipal services, strengthening the relationship between the City Council and residents.
